First Response Advisor

Newcastle upon Tyne

£20,000 - £25,000


First Response Advisor (Credit Hire) Joining a busy, successful, growing Law Firm. We seek a First Response Advisor to join our Credit Hire team in Newcastle.

The successful candidates will be required to:

  • Set up new claims and input relevant data into our case management system.
  • Where required, call potential clients to advocate for our services and obtain more information regarding their compensation claims.
  • Log information on all calls and maintain detailed and accurate records.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Perform all duties efficiently, professionally and courteously, ensuring strict confidentiality and compliance are maintained.
  • Maintain regular, consistent and professional attendance and punctuality.

Candidate Requirements & Attributes

  • Previous inbound and outbound customer service experience would be advantageous but is not essential
  • Excellent communication skills in English, both written and verbally
  • IT literate in Microsoft Office
  • Understanding the importance of client care and maintaining good client relations.
  • Team player with a positive and enthusiastic approach
  • Communicate well at all levels, both written and verbally
  • Ability to demonstrate behaviour in keeping with the firm’s core values.

Salary £21,000 working Monday- Friday 9 am-5 pm with hybrid offering.

Catherine Hingston

Mobile: 07508 979 345


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