Customer Service Helpdesk Administrator (FTC 12m)
Peterlee
up to £30,000
Contract
BMC Recruitment Group are currently recruiting for a Customer Service Helpdesk Administrator for 12 months FTC for their client in Peterlee, Durham.
This is highly likely to progress to a permanent role as this company continues through this period of growth.
You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.
Is this you?
Key Benefits:
- Full time 37 Hours a week
- Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
- Free parking
- 4 x death in service cover
- Private Medical Insurance (BUPA – Individual cover)
- Medicash (Health Cash Plan) – individual + up to 4 children)
- Salary Sacrifice Pension Scheme
- 2 days per year to take part in volunteering activities for a local charity of your choice
Your responsibilities will include:
- Gathering customer support tickets
- Liaise with customers by telephone/Teams to provide information or trouble shooting
- Make outbound calls to facility managers proactively asking questions or offer help/training
- Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
- Identify opportunities to make improvements to business processes, make recommendations and action plans
What we need from you:
- Technical Work-related background is required
- Ability to communicate by telephone in a clear and professional manner
- Strong technical aptitude and critical thinking
- Excellent customer service skills
- Intermediate computer skills: Outlook
- Familiarity with the use of Smartphones using IOS and Android operating systems
It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
This is a newly created role due to the expansion of this company across Europe! If you would like to discuss further, please contact andrea.conway@bmcrecruitmentgroup.com.
