Customer Service Administrator
Hybrid
Newcastle upon Tyne
£20,000 - £25,000
Permanent
Our client is on of the UK’s most innovative financial services groups. The group as more than 300 employees and are now looking for a Customer Service Administrators to join their team.
We’re looking for ambitious candidates to join one of the UK’s biggest and most innovative wealth management companies. Working from the head office in Newcastle upon Tyne, you will be the first point of contact and will be responsible for delivering excellent service, including going the extra mile to delight our clients.
Working with an experienced team of Customer Care staff, you’ll learn about financial advice, investments, and our unique technology. You’ll liaise with colleagues across the business, so strong teamwork and excellent communication skills are essential.
Working hours vary between 7am to 8pm and the starting salary is £22,6o0 with on target earnings of £6,000 taking your total package to £28,600. They run a mixed rota schedule which alternates weekly. This means you would work 2 days from home one week, and 3 days from head office, and the next week you would work 3 days from home, and 2 days from head office.
This full time position is a great opportunity to join an exciting, award-winning business with excellent career development opportunities.
The main duties of the role include:
- Welcoming new clients to the company
- Regular re-engagement calls with clients
- Inbound support via phone, video chat and email
- Co-ordinating appointments for clients who require financial advice
- Working closely with in-house financial advisers
- Liaising with various departments across the Group
