Customer Service Account Operator

County Durham

Salary Competitive

Permanent

BMC Recruitment Group are currently recruiting for a Customer Service Account Operator to join their client in Durham on the permanent basis.

This is the ideal opportunity for an experienced customer service representative who is looking for a new challenge.

Key Benefits:

• Salary of up to £34,000 DOE
• 28 days holiday inclusive of Bank Holidays
• Pension Scheme
• Perk Box package

Your Responsibilities include:

• Serve as a main point of contact for assigned accounts,
• Communicate with clients to understand their needs, challenges and expectations providing support and solutions,
• Schedule and lead client meetings to review service performance,
• Coordinate with internal departments to ensure timely delivery of products and services to clients,
• Monitor account performance and service level agreements to ensure adherence and identify potential issues before they escalate.
• Take ownership of customer concerns and address any challenges proactively,
• Identify opportunities for account expansion by upselling and cross-selling,
• Track engagement and retention metrics,
• Prepare reports on account performance and service metrics.

You will need:

• Previous experience working in a customer service role, ideally in a sales support role,
• Ideally a full UK driving licence with access to their own car,
• Excellent communication and people skills,

• Ability to work in a fast-paced environment.