Client Success Manager


£30,000 - £35,000


As a Client Success Manager, you'll play a key role in building our customer relationships via inbound and outbound interaction with customers.


The Role:

  • Manage and grow a portfolio of existing client accounts with high levels of client satisfaction and loyalty while identifying opportunities for upselling.
  • Understand their business goals and challenges and advise on solutions that can help achieve their objectives.
  • Analyse client needs to recommend additional services that could benefit eCommerce strategy – upselling should be a natural outcome of your consultative approach through a deep understanding of our product offerings.
  • Proactively engage with clients to ensure continuous value from our services to prevent churn.
  • Monitor account health metrics, provide strategic reviews, and tailor advice to help clients maximise ROI.

Person Specification: 

  • Minimum two years experience in account management, client success, or a similar role in a digital environment.
  • Experience in eCommerce is preferred with an understanding of the online retail landscape.
  • Demonstrated ability to meet and exceed sales targets.
  • A consultative mindset, with a focus on providing value-based advice and solutions.
  • Strong analytical skills to identify growth opportunities and potential risks within account portfolios.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust without being pushy.
  • Self-motivated with strong organisational skills and the ability to manage multiple accounts simultaneously.


  • A competitive salary of £27k-£37k
  • EMI Share Scheme
  • 24 holidays + Bank Holidays
  • A collaborative work environment where your contributions are recognised and rewarded
  • Opportunities for professional growth and development
  • A supportive team that values innovation and customer-centric solutions

Apply today

  • Max. file size: 512 MB.

Apply later

If you haven’t got access to your cv right now, send yourself a link to this page and upload it later