Client Success Manager
Middlesbrough
£30,000 - £35,000
Permanent
As a Client Success Manager, you'll play a key role in building our customer relationships via inbound and outbound interaction with customers.
The Role:
- Manage and grow a portfolio of existing client accounts with high levels of client satisfaction and loyalty while identifying opportunities for upselling.
- Understand their business goals and challenges and advise on solutions that can help achieve their objectives.
- Analyse client needs to recommend additional services that could benefit eCommerce strategy – upselling should be a natural outcome of your consultative approach through a deep understanding of our product offerings.
- Proactively engage with clients to ensure continuous value from our services to prevent churn.
- Monitor account health metrics, provide strategic reviews, and tailor advice to help clients maximise ROI.
Person Specification:
- Minimum two years experience in account management, client success, or a similar role in a digital environment.
- Experience in eCommerce is preferred with an understanding of the online retail landscape.
- Demonstrated ability to meet and exceed sales targets.
- A consultative mindset, with a focus on providing value-based advice and solutions.
- Strong analytical skills to identify growth opportunities and potential risks within account portfolios.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust without being pushy.
- Self-motivated with strong organisational skills and the ability to manage multiple accounts simultaneously.
Benefits:
- A competitive salary of £27k-£37k
- EMI Share Scheme
- 24 holidays + Bank Holidays
- A collaborative work environment where your contributions are recognised and rewarded
- Opportunities for professional growth and development
- A supportive team that values innovation and customer-centric solutions
