Account Manager

Gateshead

£25,000 - £30,000

Permanent

Managing a portfolio of clients within the medical/healthcare sector. Upselling medical products and providing consultative support.

Key Responsibilities

• Serve as the office-based, day-to-day lead point of contact for dedicated customer portfolio
• Build and maintain strong, long-lasting client relationships via telephone contact, email, and other remote / virtual methods
  • Account management for selected existing customers
  • Identification, qualification and close of potential new business opportunities
• Strive to meet and exceed sales targets & KPIs
• Effective management and follow-up of inbound sales enquiries
• Chase outstanding quotes and keep quotes list up to date
• General sales administration as required
• Assist in keeping CRM clean and up to date
• Back-up support to external sales staff as and when required

 
Required Experience and Competencies

• Telephone / virtual / remote-based Business to Business Sales / Account Management experience. Please note;
  • This is an office-based role, requiring specialist telephone / remote sales skills and experience
  • Business to Business sales
• Experience in the healthcare / care home sector is an advantage, but not essential
• Well-trained in modern sales and customer service skills and techniques
• Comfortable in a fast-paced, target-driven environment

Personal characteristics

• Highly organised, with excellent attention to detail
• Strong IT skills;
  • Fluent in the use of Microsoft Office technology (PowerPoint, Excel, Word and Outlook) and Salesforce or another common CRM platform
• High degree of customer-orientation, strong customer service skills
• Professional phone manner
• Team player
• Outgoing personality

Summary
Role is approximately

• 40% account management - to retain and grow existing accounts.
• 40% new business (from lapsed customers / leads; very little if any cold- calling is required)
• 20% Key / National Accounts team support

Salary and Benefits;

• Basic £25-30K
• On Target Bonus £4K
• Company pension scheme on completion of probation period
• Free onsite parking
• 20 days holiday + bank holidays
• Monday – Friday 08.00-16.30, no weekends

Selection / interview process:

1. 30-40 min telephone call
2. Initial one to one interview on site
3. Final on site Assessment Centre