Account Manager
Gateshead
£25,000 - £30,000
Permanent
Managing a portfolio of clients within the medical/healthcare sector. Upselling medical products and providing consultative support.
Key Responsibilities
- Serve as the office-based, day-to-day lead point of contact for dedicated customer portfolio
- Build and maintain strong, long-lasting client relationships via telephone contact, email, and other remote / virtual methods
- Account management for selected existing customers
- Identification, qualification and close of potential new business opportunities
- Strive to meet and exceed sales targets & KPIs
- Effective management and follow-up of inbound sales enquiries
- Chase outstanding quotes and keep quotes list up to date
- General sales administration as required
- Assist in keeping CRM clean and up to date
- Back-up support to external sales staff as and when required
Required Experience and Competencies
- Telephone / virtual / remote-based Business to Business Sales / Account Management experience. Please note;
- This is an office-based role, requiring specialist telephone / remote sales skills and experience
- Business to Business sales
- Experience in the healthcare / care home sector is an advantage, but not essential
- Well-trained in modern sales and customer service skills and techniques
- Comfortable in a fast-paced, target-driven environment
Personal characteristics
- Highly organised, with excellent attention to detail
- Strong IT skills;
- Fluent in the use of Microsoft Office technology (PowerPoint, Excel, Word and Outlook) and Salesforce or another common CRM platform
- High degree of customer-orientation, strong customer service skills
- Professional phone manner
- Team player
- Outgoing personality
Summary
Role is approximately
- 40% account management - to retain and grow existing accounts.
- 40% new business (from lapsed customers / leads; very little if any cold- calling is required)
- 20% Key / National Accounts team support
Salary and Benefits;
- Basic £25-30K
- On Target Bonus £4K
- Company pension scheme on completion of probation period
- Free onsite parking
- 20 days holiday + bank holidays
- Monday – Friday 08.00-16.30, no weekends
Selection / interview process:
- 30-40 min telephone call
- Initial one to one interview on site
- Final on site Assessment Centre
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