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12 April 2019

Customer Service Advisor (6 month FTC) – Commercial – North East England

Location: North East England

Salary: £18000 - 19500 per annum

Sector: Commercial

Job Type: Permanent

Job Reference: BMC/04/2563 DL

Contact

David Lee

DD: 0191 4326817

M: 07508 056036

The Company

I am currently assisting an award winning integrated technology business with the recruitment of a Customer Services Advisor. Offering resolutions to all order and delivery queries. You will be a part of a Customer Service team which is continuing to grow as our client grows.

Job Role

Working with a team of team of professionals your primary focus will be to give a quality, professional service to all contacts driving commercial success across multiple touchpoints and work with a range of high profile brands, as well as smaller growing companies.

The responsibilities required in this role are:

  • Respond efficiently to all customer enquiries
  • Manage own workload in a fast paced environment with meticulous attention to detail.
  • Provide insight to all offerings and apply full knowledge of our products and services
  • Be able to confidently supply accurate information
  • Liaise directly with 3 rd party suppliers in professional manner
  • Take receipt of customer requests and queries; and action accordingly mainting compliant company records
  • Manage expectations and offer a resolution in timely manner
  • Process orders from files supplied ensuring client receives the correct finished product
  • Retain accurate log of all work in progress

The following skills are essential:

  • Excellent organizational skills, with an attention to detail
  • Demonstrate time management skills with the ability to multi-task, prioritise work, and make decisions quickly and independently
  • Manage full workload keeping within service levels and KPI’s
  • Self-motivated and enthusiastic
  • Must be articulate, an understanding of print would be an advantage but not essential

Apply for this Role

  • Accepted file types: doc, docx, pdf.

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Customer Service Advisor (6 month FTC) – Commercial – North East England

Location: North East England

Salary: £18000 - 19500

Sector: Commercial

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