Telesales Advisor
Thornaby
£18,000 - £20,000
Permanent
To play a key role in the telesales team to drive sales; Salary: Up to £9.50 per hour; remote work.
- Manage Relationship between Company and Customer to ensure that a smooth transaction occurs;
- Support your team/colleagues;
- Adhere to targets;
- Support in existing balance queries;
- Take orders by phone;
- Translate the needs of our customers into working procedures and sales opportunities;
- Process orders;
- Invoice the customer;
- Serve the customer face to face;
- Documentation handling;
- Meet and exceed sales Targets;
- Continually maximize profit through effective account management;
- Increase your portfolio to ensure a continuous supply of new leads;
- Provide a high level of customer support and satisfaction;
- Providing the customer with the promotional offers and information;
- Liaise with all other depts. As and when needed;
- Maintain knowledge of Customer trends and make recommendations to team leader and put measures in for improvement and act as a point of contact for all Customer
Services;
- Maintain & update customer data in Sage;
- Monitor and check customer accounts status (on stop) before placing orders;
- Carry out reasonable requests as required;
- Retain information & Confidentiality;
COVID-19 considerations:
Masks/gloves/hand sanitiser provided.
