Head of Client Experience

Newcastle upon Tyne

£45,000 - £50,000

Permanent

We have been exclusively retained from our client who is recruiting for Head of Client Experience to join their growing team.

Our client currently looks after £22bn of clients pensions and investments across the UK. A great customer outcome is always at the forefront of any process or technology they build. To further improve and enhance their service, they are looking for a candidate who can drive their customer experience further forward to ensure clients really value the services that are being delivered.

 

This is a newly created position within the business, reporting directly into the Director of Client Servicing. The role will be fundamentally based on implementing strategies to improve client retention.

 

Requirements:

  • Significant experience in a customer service role
  • The ability to use data to understand customer behaviours and act upon this
  • Understand how technology can be used to drive customer engagement
  • Experience with Data Cubes is preferable
  • A real drive for delivering for our customers
  • Experience with managing people
  • Experience with a consuming facing brand

 

Salary basic is up to £45K plus 2 Bonuses of up to £12,000

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