Customer Service Executive

Gateshead

£20,000 - £25,000

Permanent

How does 7 days off - PAID during the Summer break sound? Are you looking to work for a company who offer great benefits? BMC Recruitment Group as thrilled to be representing a brilliant client based in Gateshead. This role is available due to company growth and increased workload! The aim of this role is to develop and maintain relationships with clients through excellent customer service.

 

Duties:

  • Responsible for delivering exceptional customer service.
  • Maintain and increase usage of the clients’ services within businesses.
  • Provide online support and training to customers ensuring all contact has ‘customer service’ at the forefront of the conversation.
  • Managing a busy inbox and assisting with queries by email and over telephone.
  • Making appointments by contacting the clients.
  • Host webinars and Q&A sessions.
  • Generate leads for our sales team (incentivised scheme)
  • Maintain accurate records of the conversations with customers on the system.
  • Contribute to training and support materials development.
  • Provide timely feedback to your line manager.

Apply today and I’ll be in touch to discuss further!

Apply today

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