Customer Care Advisor

Durham

£20,000 - £25,000

Permanent

The purpose of the Customer Care Advisor is to liaise between the site team and residents, ensuring the impact of refurbishment works is kept to a minimum by understanding residents’ needs and circumstances.

Key Accountabilities:

• Ensure a high level of customer service is delivered
• Ensure claims are dealt with efficiently within agreed timescales
• Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence
• Ensure resident information packs are prepared for distribution
• Plan and organise resident “Open Days “ as required
• Conduct daily visits to resident’s homes to listen to any concerns, in order to resolve any issues as soon as they are identified. Provide regular feedback and progress reports to residents before and during works being carried out
• Assist residents in making choices, collating agreed information and maintaining  accurate records
• Ensure correct templates, letters and spreadsheets are used when completing administrative duties
• Ensure accurate records are maintained
• Prepare and report weekly/ monthly information as required by Customer Care Manager

Experience & Qualifications:

• At least 1 year’s occupational experience in a customer service/administrative environment 
• Working towards Business Administration/Customer Service or equivalent qualification 
• Good IT skills
• Knowledge of Social housing sector desirable

Benefits:

• Cycle to work scheme
• 27 days holiday as standard + birthday leave
• Pension support
• and many more!