Credit Control Manager


£40,000 - £45,000


I am delighted to be working alongside a well-known educational establishment based in Sunderland to recruit a Credit Control Manager on an initial six-month fixed term basis with the view to a potential permanent role. The Credit Control Manager will be expected to be instrumental to developing new processes to streamline the credit control process. There is line management responsibility for a team of Credit Controllers.

Key Responsibilities:

  • Set weekly and monthly cash collection and direct debit targets.
  • Ensure accurate cash collection and aged debt reporting is produced.
  • Ensure the team keep up to date on individual tasks such as resolving accounts in dispute and chasing customers debt
  • Conduct regular ledger reviews with the Financial Controller and be able to provide updates and reports on sales ledger performance using key performance indicators.
  • Build effective relationships with the wider business to drive process efficiencies & solve day to day problems
  • Propose, recommend and implement process and system improvements
  • To undertake such other duties as may be reasonably required, and which are consistent with the general level of responsibility of this job as detailed by the line manager


  • Proven track record of a management or senior role within a credit control function, particularly KPI reporting and managing change.
  • Line management including performance appraisal, team and individual development
  • Experience of liaising with internal and external stakeholders.
  • Experience of placing bad debts with lawyers/collection agencies

Person Specification:

  • Positive can-do attitude
  • Strong attention to detail with a methodical and logical approach
  • Analytics skills to develop and report on key KPI's
  • Excellent excel knowledge/proficiency
  • Proven experience meeting and exceeding team and individual KPIs
  • Strong communication skills


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