Complaints Handler

Newcastle upon Tyne

Hourly Rate


BMC Recruitment is delighting to be assisting a large organisation based in Newcastle with the recruitment of a complaints handler to join them on a temporary basis for a period of 3 months.


The role will be responsible for providing a professional complaints handling service to the organisation. You will have previous experience of working as a complaints handler in a financial organisation.

The role is full time and the organisation have a hybrid working policy. This is a temporary position for a period of 3 months. £15 per hour, UMBRELLA.



  • Recording, thorough investigation and attempting resolution of customer complaints in a timely manner in line with the Company process and KPI’s.
  • To be accountable for allocated complaints and ensure progression to resolution, referring to the Manager as required
  • Liaise with the appropriate business areas when investigating and resolving complaints
  • Provide feedback to the Manager with regards to complaint outcomes and any trends identified
  • Ensure that all work is carried out to a high level of accuracy and ensure compliance with all company and other relevant standards/regulations at all times (including Conduct Risk)
  • Keeping accurate and consistent records of investigations and decision making in line with industry best practice standards.
  • Developing and maintaining industry knowledge of the latest regulatory guidance and business best practice to continually improve customers’ post sales experience.

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